Refund policy

LaMetric EU Shop

Right of withdrawal

The Customer has a period of 14 clear days from the receipt of the last Product ordered on the Website to exercise their right of withdrawal with the Company, without having to provide justification or pay any penalties.

Return Process

To exercise their right of withdrawal of the Order, the Customer must inform the Company of their decision to withdraw by means of a declaration that is free of any ambiguities, without having to justify their reasons. The Customer may communicate their decision to withdraw to the Company by any means, including by sending an email to support@lametric.com

The withdrawal form(see below), serving as the decision to withdraw, may be sent directly to the Company by sending an email to support@lametric.com.

In the event that the Customer notifies the Company of their decision to withdraw, regardless of the means used, the Company shall send an email acknowledgment of receipt of the withdrawal without delay.

WITHDRAWAL FORM:
To Smart Atoms Ltd, 78 York Street, London, W1H 1DP, UK
I hereby give notice that I withdraw from my contract of sale for the provision of the following item: [identify your purchase and insert your purchase], ordered on [insert date of purchase].
[Insert your name and address]
[Signature – only if this form is notified on paper]
[Insert date]

The Customer is asked to provide the reason for the return/withdrawal in order to help the Company improve its services.

Conditions for Return

• Purchase was made directly from our website: https://lametric.com (LaMetric devices purchased through other retailers must be returned in accordance with their respective return and refund policy)
• The Customer must return the Product(s) in the same condition as it was/they were received and with all the packaging components, accessories, and instructions (even if the Product(s) has/have been unpacked) at the earliest opportunity and within 14 days from the notification of the decision to withdraw from this contract, to the address mentioned in Company reply. 

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe and documented delivery of your return. We are not responsible for items not received or damaged in transit. 

Refunds

In the event of withdrawal by the Customer, the reimbursement for the Product(s) which is/are subject to the right of withdrawal shall be made by the Company by bank transfer, unless the Customer expressly agrees to a different method. In any event, the reimbursement shall not incur any costs to the Customer. The reimbursement shall be made as soon as possible and within a maximum of 14 days from the receipt by the Company of the Product(s) returned in its/their original packaging.

The Customer shall be informed that they shall be liable to the Company only for a depreciation of the Product(s), returned following the exercise of the right of withdrawal, resulting from handling beyond what is necessary to ascertain the nature, characteristics, and proper functioning of the goods.

Upon receiving the return, the receiving and inspection process may take 7-14 business days from the date we receive the returned items. 

At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service.

For the refund to be processed in a timely manner, please be sure to send a return notification to us with the following information:

• Name of the courier
• Tracking number